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Jackson v Horizon Holidays – 1975

March 07, 2024
Micheal James

Jurisdiction / Tag(s): UK Law

Introduction to Jackson v Horizon Holidays

The dispute centered around Mr. Jackson, who had entered into a contract with Horizon Holidays Ltd. for a family holiday. Upon finding the holiday experience significantly lacking in comparison to what had been promised, Mr. Jackson sought compensation not only for himself but also on behalf of his family, arguing that the holiday’s poor quality had caused them collective distress and disappointment. This case raised critical questions about the scope of recoverable damages in contracts concerning leisure services.


Mr. Jackson had been enticed by the appealing descriptions of the holiday package offered by Horizon Holidays. Expecting a relaxing and enjoyable time with his family, he was instead met with substandard accommodations and services, which fell well below the advertised quality. The discrepancy between the promised and actual experience led Mr. Jackson to seek redress from Horizon Holidays, initially through complaints made directly to the company.

Legal Issues

At the heart of this case were two main legal issues: firstly, whether Mr. Jackson could claim damages on behalf of his family members, given that they were not party to the contract with Horizon Holidays, and secondly, whether damages for non-pecuniary losses, such as disappointment and distress, were recoverable under a contract for a holiday.

The case was set against a backdrop of established legal principles which traditionally limited damages to pecuniary losses and required claimants to be parties to the contract. However, the unique nature of holiday contracts, being inherently intended to provide enjoyment and relaxation, brought these principles into question.

Arguments Presented

Mr. Jackson argued that the contract with Horizon Holidays was intended to benefit not just himself but his entire family, and thus, the damages should cover the disappointment and distress suffered by all of them due to the breach of contract. He contended that the nature of a holiday contract inherently includes an element of personal satisfaction and mental well-being, extending beyond mere financial losses.

On the other hand, Horizon Holidays Ltd. maintained that contractual damages were traditionally confined to financial losses and that claims for non-pecuniary losses were unprecedented in such contexts. They also argued that claims on behalf of persons not party to the contract were not legally sustainable.

Court’s Decision

The court sided with Mr. Jackson, marking a significant deviation from traditional contract law principles. It was held that, given the nature of holiday contracts as “pleasure contracts,” damages could indeed be awarded for non-pecuniary losses such as disappointment and distress. This decision acknowledged the personal and subjective value of holidays, recognizing them as experiences fundamentally meant to provide psychological benefit.

Furthermore, the court found that Mr. Jackson could claim damages on behalf of his family, even though they were not direct parties to the contract. This part of the decision was particularly groundbreaking, as it expanded the understanding of who could be considered as benefiting from a contract and therefore have a claim in case of its breach.

Implications and Significance

The implications of Jackson v Horizon Holidays Ltd. were far-reaching. The case established a precedent that has influenced the handling of similar claims, where the quality of personal experiences and satisfaction derived from services are at issue. It underscored the importance of consumer protection within the context of leisure and holiday services, highlighting the need for businesses to accurately represent their offerings and fulfill their contractual obligations.

Additionally, this case has been instrumental in discussions about the extent to which non-pecuniary damages are recoverable in contract law. While subsequent cases and legal developments have further refined these principles, Jackson v Horizon Holidays remains a cornerstone case in understanding the relationship between contract law and personal satisfaction or emotional well-being.


Jackson v Horizon Holidays Ltd. in 1975 is a landmark case that significantly impacted the legal landscape regarding contracts for services intended to provide enjoyment and relaxation. By allowing claims for non-pecuniary losses and recognizing claims on behalf of third parties indirectly benefiting from a contract, the court acknowledged the unique nature of holiday contracts. This case not only enhanced consumer protection in the holiday and leisure industry but also contributed to the evolving understanding of contractual damages, marking a pivotal moment in the intersection between contract law and personal well-being.

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